Learning Plus runs the online bookstore at learningplus.ph, where we sell homeschool curriculum, books and learning materials. This policy explains, in plain language, what personal information we collect, why we need it, who we share it with, and what you can do about it.
We follow the Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules, and the guidelines of the National Privacy Commission.
Who we are: Learning Plus
- 339 Robinson Circle, Pasig City 1600, Philippines
- Phone: +63 2 8540 9868
- Email: support@learningplus.ph
1. What we collect
Information you give us
- When you create an account: your name, email address, phone number and a password. We never see your actual password because we only keep a scrambled (hashed) version of it.
- When you update your profile: your name, phone number, and optionally a company name. If you change your email address, we send a link to the new address to confirm it.
- When you save addresses: the name, phone number and full address (street, barangay, city, province, postal code and country).
- When you place an order, with or without an account: your name, email, phone, shipping and billing addresses, what you ordered, the shipping method, any discount code, and for store pickup, the hub and time slot you chose.
- When you pay: which payment method you used and its reference number. See "Payments" below.
- When you track an order as a guest: the email address and order number you type in.
- When you unlock a private catalog: the access password you enter.
- When you use our Contact page: your name, email, phone, the type of concern, your message, any extra email addresses you copy in, and any file you attach.
- When you chat with us: your chat messages and anything you choose to share, such as your name or email.
Information we collect automatically
- Shopping activity: what is in your cart (including carts you leave without checking out) and your order history.
- Where you came from: if you click a link from one of our campaigns, your browser remembers which campaign it was for 30 days, and we attach that to your order. This tells us which campaigns work. It does not identify you by itself.
- Technical information: like every website, our servers and our network provider see your IP address, browser type and the pages you visit. We need this to deliver the site and protect it from attacks.
- Live chat: our chat service sees which of our pages you visit and basic information about your device, so our support team has context when you start a chat.
We do not use advertising trackers.
Payments
Payments are handled by licensed payment processors (PayMongo and Dragonpay). When you pay by card, your card details go straight from your browser to the payment processor. Your card number never reaches our servers. We only keep whether the payment went through, the amount, the method and the reference numbers.
What we don't collect
We never ask for sensitive information such as government ID numbers, health information, or religious or political views. Please don't include these in messages or chats.
2. Why we use your information
The law requires us to have a valid reason for each use. Here is ours:
- What we do
- Run your account and sign you in
- Why we're allowed to
- We need it to provide the service you signed up for
- What we do
- Process, pack, ship or hand over your order
- Why we're allowed to
- We need it to fulfil your order
- What we do
- Take payment and handle refunds
- Why we're allowed to
- We need it to fulfil your order
- What we do
- Send emails about your account and orders (verification, password reset, order and payment confirmations)
- Why we're allowed to
- We need it to fulfil your order
- What we do
- Answer your questions and support requests
- Why we're allowed to
- To serve you as a customer
- What we do
- Keep sales and accounting records
- Why we're allowed to
- Tax and accounting laws require it
- What we do
- Keep a customer record with your purchase history, and follow up on carts you didn't finish
- Why we're allowed to
- Our legitimate interest in running and improving the store
- What we do
- See which campaigns bring customers to us
- Why we're allowed to
- Our legitimate interest
- What we do
- Apply discount codes
- Why we're allowed to
- We need it to fulfil your order
- What we do
- Protect the site and prevent fraud
- Why we're allowed to
- Our legitimate interest
| What we do | Why we're allowed to |
|---|---|
| Run your account and sign you in | We need it to provide the service you signed up for |
| Process, pack, ship or hand over your order | We need it to fulfil your order |
| Take payment and handle refunds | We need it to fulfil your order |
| Send emails about your account and orders (verification, password reset, order and payment confirmations) | We need it to fulfil your order |
| Answer your questions and support requests | To serve you as a customer |
| Keep sales and accounting records | Tax and accounting laws require it |
| Keep a customer record with your purchase history, and follow up on carts you didn't finish | Our legitimate interest in running and improving the store |
| See which campaigns bring customers to us | Our legitimate interest |
| Apply discount codes | We need it to fulfil your order |
| Protect the site and prevent fraud | Our legitimate interest |
We do not sell your personal information, and we don't use it to make automated decisions about you.
4. Data stored outside the Philippines
Some of our service providers store or process data outside the Philippines. We remain responsible for your information wherever it goes, and we only use providers that protect it to a standard comparable to Philippine law.
5. How long we keep it
- Information
- Your account and profile
- How long
- As long as your account is open. If you ask us to delete it, we delete or anonymize it, except for the order records below.
- Information
- Orders, invoices and payments
- How long
- As long as Philippine tax and accounting laws require
- Information
- Customer records in our CRM
- How long
- Up to 5 years after your last purchase or contact, unless you ask us to delete them sooner
- Information
- Unfinished carts
- How long
- Cleared when you come back and check out; otherwise kept with your customer record
- Information
- Support tickets and chats
- How long
- Up to 3 years after the issue is closed
- Information
- Campaign source in your browser
- How long
- 30 days, then deleted automatically
- Information
- Server and security logs
- How long
- Up to 90 days
| Information | How long |
|---|---|
| Your account and profile | As long as your account is open. If you ask us to delete it, we delete or anonymize it, except for the order records below. |
| Orders, invoices and payments | As long as Philippine tax and accounting laws require |
| Customer records in our CRM | Up to 5 years after your last purchase or contact, unless you ask us to delete them sooner |
| Unfinished carts | Cleared when you come back and check out; otherwise kept with your customer record |
| Support tickets and chats | Up to 3 years after the issue is closed |
| Campaign source in your browser | 30 days, then deleted automatically |
| Server and security logs | Up to 90 days |
When we no longer need information, we securely delete or anonymize it.
6. How we protect it
- All connections to our site are encrypted (HTTPS).
- Passwords are stored only in scrambled form.
- Card details go straight to our payment processor and never touch our systems.
- Email verification and password reset links expire.
- Only staff who need customer data for their work can access it.
No system is 100% secure. If a data breach happens that the law requires us to report, we will notify the National Privacy Commission and the people affected within the required time.
8. Your rights
Under the Data Privacy Act, you have the right to:
- Be informed about how we collect and use your information. This policy does that.
- See the information we have about you.
- Object to how we use it, including follow-ups on unfinished carts, and take back any consent you gave.
- Correct anything that's wrong. You can update most details yourself on your account page.
- Have it deleted or blocked if it's wrong, outdated, unlawfully obtained or no longer needed. Records the law requires us to keep, such as invoices, can only be deleted after the required period.
- Get a copy of your information in a common electronic format.
- Be compensated for damage caused by wrong or unauthorized use of your information.
- Complain to the National Privacy Commission at www.privacy.gov.ph.
To make a request, email support@learningplus.ph with the subject "Data Privacy Request". Tell us what you'd like us to do and give the email address on your account or order. We may need to confirm your identity first. We'll reply within 15 working days. Your lawful heirs or representatives can also make requests on your behalf.
9. Children
We serve homeschooling families, but our customers are the parents, guardians and teachers who buy materials for their students. Our site is meant for adults, and we don't knowingly create accounts for or collect information directly from anyone under 18. Some order details, such as a book's grade level, may relate to a child, but they come from the adult placing the order. If you think a child has given us information without a parent's or guardian's permission, email support@learningplus.ph and we'll delete it.
10. Contact us
For questions about this policy or your information, contact our Data Protection Officer:
Data Protection Officer, Learning Plus
- 339 Robinson Circle, Pasig City 1600, Philippines
- Phone: +63 2 8540 9868
- Email: support@learningplus.ph
11. Changes to this policy
We may update this policy when our services, our providers or the law change. We'll post the new version here with a new effective date. If a change significantly affects how we use your information, we'll also put a notice on the site or email registered customers before it takes effect.