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How do I return an item?

You are only allowed to return an item when you meet our Returns Conditions found on our Return Policy page. 

 

Please take note of the following valid reasons for return/refund requests:

  1. Damaged book/package
A. For items that are physically damaged, clearly show the following examples of damage:

- Scratches

- Torn parts

- Stained parts

 

B. For items with damaged packaging, clearly show:

- Unwrapped or opened box

- Severely crushed or dented box

- Ripped box tops

- Water damage on box

- Holes or tears

- Non-original or repacked box"

  1. Book does not match description or pictures
  2. Received wrong item
  3. Incomplete or Missing item