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FAQs

New to the store?  Here are some frequently asked questions for your reference.

 

Can I order books even if I'm not enrolled in Homeschool Global?

Of course! Our goal is to provide educational materials for any and all interested learners out there. :)

I can't find the book I'm looking for.  Do you have it in stock?

If you can't find it on the website, that's a good indicator that it's not in stock as of the moment.  We do update our stocks in real time once we receive them, so check back once in a while to see if it's on there.

I want my books delivered to another country. What are the shipping charges?

We will be charging you the courier's shipping costs which comprise of Shipping Rate by Weight, Fuel Surcharge, 12% Tax and other expenses from Philippine Customs.

DTP, Duties, Taxes, Clearance and other expenses from your country of residence will be billed to you by the courier separately. The costs are mainly based from the declared value of your order.

Paypal doesn't work for me. Do you have other methods of payment?

We have dragonpay activated to our site. It enables you to pay at your choice of online banking facility or via cash over-the-counter at your selected physical retail channels. For more info on Dragonpay, please visit their FAQs here.

We are coming up with a solution to address other payment methods like bank transfers. If you are having difficulty with Paypal or Dragonpay, drop us a line at books@homeschool.global and we will gladly assist you from there.

When can I expect my order to arrive? (COVID-19 Update)

Due to the ongoing community quarantine, orders will be processed and dispatched to our partner couriers within 9-14 days. Thank you for bearing with us.

Domestic deliveries are sent through LBC and Lalamove, while international ones via air through DHL.

Due to the COVID-19 Pandemic, pick-up options at any of our stores and offices are not allowed.

Can I order from your online store and pick it up at a Homeschool Global Hub near me?

We are currently studying how to make that option a reality, but for now, it would be best to contact the HG Hub of your choice to ask what items they have in stock.

Where is your store located?

You can find us at the 2nd Floor of Ayala Malls the 30th, Meralco Ave., Pasig City.  Our operating hours are as follows:

Mondays : 10 AM - 8 PM
Tuesdays to Fridays : 8 AM - 8 PM
Saturdays: 11 AM - 8 PM
Sundays and Holidays: Closed